We want you to be happy with your purchase from Paint Mood. If, for any reason, you find yourself dissatisfied with your fully functional and undamaged Paint Mood products, we offer a hassle-free return policy within 30 days of receipt. Please see the following details regarding returns:
General Returns:
1. You may return your fully functional and undamaged Paint Mood products for any reason within 30 days of receipt for a complete refund of the product cost.
2. Please be aware that shipping and handling costs related to the return will not be reimbursed, and you will be responsible for all return shipping charges.
3. To qualify for a refund, Paint Mood products must be in their original condition and returned within 30 days of receipt. Returns initiated after this period will not be eligible for a refund.
Damaged or Defective Products:
1. If you receive a Paint Mood product that is damaged upon arrival, please contact us within 7 days of receipt. In such cases, you will qualify for a full refund, including the shipping and handling costs for the return.
2. We accept full responsibility for any defects that may have occurred during shipment and will ensure a prompt refund.
Initiating a Return:
To start a return, please reach out to our customer support team at hello@paintmood.com. Our dedicated team will guide you through the return process and provide further instructions.
If you are uncertain whether your case qualifies as a faulty product, please contact us at hello@paintmood.com. We are dedicated to customer satisfaction and will do everything in our power to address any concerns you might have.
Refund Processing Time:
Once your refund request is submitted and processed, expect the refund to your original payment method within 1-3 business days, depending on the processing time of your financial institution.
At Paint Mood, ensuring customer satisfaction and providing a pleasant experience for every customer is our priority. Should you have any questions or need additional assistance regarding our return policy, please don't hesitate to get in touch with our support team at hello@paintmood.com.