Where we make returns and exchanges hassle-free. Your satisfaction with our paint by numbers kits is our top priority.
Didn't get the masterpiece you envisioned? No problem. Simply reach out to us at hello@paintmood.com, and we'll make the exchange process as smooth as possible for you.
And if you prefer a refund, we've got you covered there as well. Visit us at Paint Mood to find your next artistic adventure.
You have 30 days from purchase to return or exchange your items. Returns and exchanges exclude kits and sets, which are final sale.
Please note: Returns or exchanges may be limited based on misuse or bulk purchases.
Restocking fees may apply. Shipping charges are non-refundable. Learn more about our terms and conditions.
Received a Paint Mood kit as a gift? No worries. Just head over to our Paint Mood Returns and Exchanges page with the original order number and shipping zip code in hand.
At Paint Mood, we aim to handle your return requests swiftly. Expect an email confirmation once we've started processing your exchange or refund, usually within 24-48 hours.
Our expert team is on standby to assist you in finding the perfect paint by numbers project tailored to your preferences. If you need to make an exchange, simply contact us at hello@paintmood.com within 30 days for a seamless swap.
The return process was seamless, and the support team was outstanding!
⭐⭐⭐⭐⭐
ALEXA R.
I chose the wrong kit initially, but swapping it was effortless. Big fan of Paint Mood!
⭐⭐⭐⭐⭐
TAYLOR M.
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